Our goal is for every customer to be totally satisfied with their purchase.
If this isn't the case, let us know and we'll do our best to work with you to make it right.
We accept returns or exchanges only for broken/ damaged products within 7 days from the date of purchase.

To be eligible for a return:

• The item must be unused (except for testing on skin) and in its original condition.
• You must notify us within 7 days of receiving your order.
• Proof of purchase (order number or receipt) is required.

Please note:

• We do not accept returns for change of mind, wrong scent choice, or opened products after the 7-day window.
• Customised or bespoke One&Only fragrances are non-returnable due to their personal nature.

Once your return is approved, we will process a refund or exchange as quickly as possible.

Thank you for choosing NOVERBA.
We truly hope your fragrance becomes a quiet and cherished companion.